How to become a first-line supervisors of personal service worker

Supervise and coordinate activities of personal service workers.

Steps to get there

Most employers expect most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree..Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.

What first-line supervisors of personal service workers do

• Train workers in proper operational procedures and functions and explain company policies.
• Meet with managers or other supervisors to stay informed of changes affecting operations.
• Assign work schedules, following work requirements, to ensure quality and timely delivery of service.
• Recruit and hire staff members.
• Resolve customer complaints regarding worker performance or services rendered.
• Take disciplinary action to address performance problems.

Skills that matter most

• Active Listening
• Critical Thinking
• Speaking
• Reading Comprehension
• Writing
• Monitoring
• Active Learning
• Learning Strategies

Is first-line supervisors of personal service worker a good career?

On the numbers, this job is close to the average across occupations. Median pay is 5% below the all-occupation median. Whether it fits you depends on the work itself, the schooling you are willing to do and where you want to live.

Where it pays most

• Rhode Island $60,680
• Washington $59,980
• New York $58,900
• Vermont $58,490
• Oregon $58,240

First-Line Supervisors of Personal Service Workers salary by state and city

Sources: O*NET® 31.0 (CC BY 4.0, USDOL/ETA) and BLS Employment Projections 2025–35. Pay: BLS OEWS May 2025.