How to become a first-line supervisors of non-retail sales worker

Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties such as budgeting, accounting, and personnel work, in addition to supervisory duties.

Steps to get there

Most employers expect most of these occupations require a four-year bachelor's degree, but some do not..A considerable amount of work-related skill, knowledge, or experience is needed for these occupations. For example, an accountant must complete four years of college and work for several years in accounting to be considered qualified.

What first-line supervisors of non-retail sales workers do

• Listen to and resolve customer complaints regarding services, products, or personnel.
• Keep records pertaining to purchases, sales, and requisitions.
• Attend company meetings to exchange product information and coordinate work activities with other departments.
• Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services.
• Plan and prepare work schedules, and assign employees to specific duties.
• Monitor sales staff performance to ensure that goals are met.

Skills that matter most

• Active Listening
• Speaking
• Monitoring
• Reading Comprehension
• Writing
• Critical Thinking
• Active Learning
• Learning Strategies

Is first-line supervisors of non-retail sales worker a good career?

On the numbers, this job pays above the typical job. Median pay is 72% above the all-occupation median. Whether it fits you depends on the work itself, the schooling you are willing to do and where you want to live.

Where it pays most

• New York $121,780
• Massachusetts $115,150
• Colorado $110,450
• South Dakota $105,680
• New Jersey $99,030

First-Line Supervisors of Non-Retail Sales Workers salary by state and city

Sources: O*NET® 31.0 (CC BY 4.0, USDOL/ETA) and BLS Employment Projections 2025–35. Pay: BLS OEWS May 2025.