How to become a first-line supervisors of gambling services worker
Directly supervise and coordinate activities of workers in assigned gambling areas. May circulate among tables, observe operations, and ensure that stations and games are covered for each shift. May verify and pay off jackpots. May reset slot machines after payoffs and make repairs or adjustments to slot machines or recommend removal of slot machines for repair. May plan and organize activities and services for guests in hotels/casinos.
Steps to get there
Most employers expect usually requires a high school diploma or ged, though some occupations may not..Some occupations may need little or no previous experience; others require several months to a year of experience. For example, landscaping and groundskeeping workers might require very little training or previous experience, while agricultural equipment operators can benefit from on-the job training.
What first-line supervisors of gambling services workers do
- Exchange currency for customers, converting currency into requested combinations of bills and coins.
- Perform minor repairs or make adjustments to slot machines, resolving problems such as machine tilts and coin jams.
- Reset slot machines after payoffs.
- Answer patrons' questions about gaming machine functions and payouts.
- Record the specifics of malfunctioning machines and document malfunctions needing repair.
- Attach "out of order" signs to malfunctioning machines, and notify technicians when machines need to be repaired or removed.
Skills that matter most
- Monitoring
- Active Listening
- Speaking
- Reading Comprehension
- Critical Thinking
- Writing
- Active Learning
- Learning Strategies
Is first-line supervisors of gambling services worker a good career?
On the numbers, this job pays above the typical job. Median pay is 25% above the all-occupation median. Whether it fits you depends on the work itself, the schooling you are willing to do and where you want to live.
Where it pays most
- Washington $77,350
- Oregon $76,960
- Alaska $76,340
- New York $74,530
- Maryland $74,160
First-Line Supervisors of Gambling Services Workers salary by state and city
Sources: O*NET® 31.0 (CC BY 4.0, USDOL/ETA) and BLS Employment Projections 2025–35. Pay: BLS OEWS May 2025.