How to become a concierge
Assist patrons at hotel, apartment, or office building with personal services. May take messages; arrange or give advice on transportation, business services, or entertainment; or monitor guest requests for housekeeping and maintenance.
Steps to get there
Most employers expect usually requires a high school diploma or ged, though some occupations may not..Some occupations may need little or no previous experience; others require several months to a year of experience. For example, landscaping and groundskeeping workers might require very little training or previous experience, while agricultural equipment operators can benefit from on-the job training.
What concierges do
- Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.
- Make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events.
- Provide directions to guests.
- Order flowers for guests.
- Make travel arrangements for sightseeing or other tours.
- Pick up and deliver items or run errands for guests.
Skills that matter most
- Active Listening
- Speaking
- Reading Comprehension
- Critical Thinking
- Monitoring
- Active Learning
- Writing
- Mathematics
Is concierge a good career?
On the numbers, this job is close to the average across occupations. Median pay is 24% below the all-occupation median. Whether it fits you depends on the work itself, the schooling you are willing to do and where you want to live.
Where it pays most
- Hawaii $60,090
- New York $57,570
- Wyoming $52,060
- Washington $47,330
- Colorado $46,720
Concierges salary by state and city
Sources: O*NET® 31.0 (CC BY 4.0, USDOL/ETA) and BLS Employment Projections 2025–35. Pay: BLS OEWS May 2025.